Return Policy

Our product exchange policy aims to provide the customer with total security in relation to the products purchased in our store.

All our products are guaranteed against manufacturing defects.

We also carry out exchanges of products that came different from the one ordered by the customer.

If you receive a product from us with a manufacturing defect or different from what you ordered, follow these steps to make the exchange:

If it has exceeded 7 business days and the product has a defect or defect, please contact us, informing CPF, order number, the product to be returned and the defect.

As soon as we receive the email, we send your request to our quality department for verification. Authorization from this sector will be required for a possible exchange to be made. Analysis carried out, we will return the contact with the opinion and if the exchange will be necessary.

The deadline for the exchange to be requested for this reason is up to 90 days after receiving the product.

Attention, we will not make exchanges or refunds after this period.

Your complaint will be analyzed in a maximum of 7 working days and, once the problem is found, we will contact you via email and you will be able to choose one of the following alternatives:

Receive a refund of the amount paid.

Receive a new product like the one ordered.

Receive a product of similar value.

Receive a coupon with the value of the product to use on future purchases.

For credit card reversals, our financial department has a maximum period of 7 business days to process with the credit card operator and the deadline for the balance to return to your credit card is up to 120 days according to the operators card and depends on the closing of your invoice.